Booking you Adventure
Please contact us to discuss your goals and aspirations and to schedule your adventure.
Payment Methods
An invoice will be sent once scheduling is confirmed to initiate the payment process.
- ACH Payment: This is the preferred payment method and comes at no additional cost to you for Payments under $1000. Payments over $1000 will receive an additional 1% processing fee. A link to pay will be sent in your booking confirmation. You will need your bank account and routing number to complete payment.
- Credit Card: We accept all major credit cards. All credit card charges will receive an additional 3.5% processing fee. A link for payment will be sent in your booking confirmation.
- Wire Transfer: Please contact us before using this payment method so we know to expect the transfer. Use the information and instructions found here to make payment.
- Cash or Check: Please contact us before using either cash or check.
- Make checks out to: Mountain Shadow Adventures
- Mail to: Jordan Cargill, Mountain Shadow Adventures, PO Box 1514, North Conway, NH 03860
Payment Schedule – Northeast Programs
- A 30% non-refundable deposit is due at the time of booking. 100% of payment is due at time of booking if your total balance is less than $375 for the program. You will receive an email and invoice with payment instructions as well as steps to prep for your adventure after confirming your booking. Your adventure dates are confirmed upon verification of the deposit.
- Full payment is due no later than 30 days before your adventure. If the booking is made within 30 days of your adventure date, payment is due in full upon booking. You will receive a follow-up email and invoice when your remaining balance is due.
- Please review our cancellation and program change policies, our Health Form and Waiver. Both forms must be reviewed and completed before embarking on your adventure. You will receive a link to review and complete these forms in the payment email, as well as hard copies the first day of your adventure.
Payment Schedule – Domestic Programs outside of the Northeast and International Programs*
- The 30% non-refundable deposit is due upon booking.
- Final payment is due no later than 90 days before your adventure. The advance timeline is necessary as these programs require complex logistics that need to be in place several months in advance. If booking within the 90 day window full payment will be due at the time of booking.
* Unless otherwise noted in direct written communication with a representative of MSA
Gratuity
15%-25% of the program cost per person is the industry standard for a well-curated experience. Our guides appreciate your patronage and your support helps them pursue professional excellence. Cash or electronic transfer (e.g. Venmo or Cash App) is the preferred payment method. For more information on tipping your guide check out this excellent article by Outside.